Right of withdrawal

Right of withdrawal

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Pawsome GmbH, Eva-Maria Schober, Kendlerstraße 41/5/1, 1160 Vienna, Austria, email: info@pawsome-shop.at) a clear statement (e.g. a letter sent by post or email) informing you of your decision to withdraw from this contract.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to deliveries of goods that are manufactured according to customer specifications, that are clearly tailored to personal needs, that are not suitable for return due to their nature or that can spoil quickly or whose expiry date has been exceeded (§ 5f KSchG) .
Furthermore, discounted products cannot be returned. Here, however, the customer can exchange the product for a voucher for the shop.

Consequences of revocation

If you cancel your contract, we will refund to you all payments we have received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery we offer have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Important instructions

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.